Terms of service

Last updated 28 Sep 2026

These terms apply when you request a quote from, or book a clean with, Fresh Sweep Expert (ABN 99 681 708 878) — "we", "us" and "our". By paying your deposit or otherwise confirming a booking, you agree to them. Please read them before you book.

Nothing in these terms limits the rights you have under the Australian Consumer Law.

1. Quotes and pricing

Please note: our prices apply to properties in normal condition only. If the condition of the property exceeds a normal level of messiness and extra time or resources are needed, a surcharge will be added to the final invoice. You will be notified in advance.

• Our prices are fixed, not hourly. They are based on the details you give us: the property type, the number of bedrooms and bathrooms, and any extras you choose.
• Double storey homes cost more than single storey homes, because stairs, landings and a second level add time.
• Prices in our price list exclude GST. Your estimate shows the subtotal, the GST (10%) and the total including GST.
• The price shown on our website is an estimate. The final price is confirmed with you before we start.
• Offers and discounts apply only for the period shown and cannot be combined unless we say so.

2. What an end of lease clean includes

The following is included in the price of an end of lease clean, for a property in normal condition.

Kitchen

• Oven professionally cleaned
• Cooktop cleaned
• Rangehood and filters cleaned
• Splashback wiped
• Benchtops cleaned
• Pantry cleaned
• Cupboards and drawers cleaned inside and out
• Sink and taps polished

Bathrooms, toilets and laundry

• Shower screens cleaned
• Bathtubs cleaned
• Toilets sanitised
• Wall tiles wiped
• Towel rails cleaned
• Sinks and taps polished
• Vanities and mirrors cleaned
• Cupboards cleaned inside and out
• Exhaust fans and vents dusted

Living areas and bedrooms

• Doors, frames and handles cleaned
• Skirting boards wiped
• Light fittings dusted
• Light switches cleaned
• Built-in wardrobes and cabinets cleaned inside and out
• Inside windows, sills and tracks cleaned
• Railings wiped
• Cobwebs removed

Floors and external areas

• All floors vacuumed
• Hard floors mopped
• Garage swept
• Balcony swept

3. What is not included, and optional extras

The price of an end of lease clean does not include:

• outside walls;
• the outside of windows (available as an optional extra);
• any item listed as an optional extra below, unless you have added it to your booking.

The following optional extras can be added to your booking. Prices exclude GST.

These prices are those shown on our website and may change. The prices in your confirmed quote are the ones that apply to your booking.

Rubbish removal and gardening services are available on request and are quoted separately.

For any other service, such as a regular or one-off clean, the work included is what is set out in your quote.

4. Extra charges for heavily soiled properties

Our fixed prices assume a property in normal condition. A surcharge applies where the property is well beyond normal mess and needs extra time or resources. This includes:

• kitchens with excessive grease, oil build-up or heavy grime, including ovens, cooktops, rangehoods, filters, splashbacks and cupboards, which need additional time, specialised products and detailed cleaning;
• heavily soiled areas and excessive dirt anywhere in the property;
• rubbish left at the property;
• heavy stains, mould and pet hair;
• cleaning requirements that could not be foreseen from your description of the property.

The amount of the surcharge depends on the condition of the property. We will always tell you the extra cost before we go ahead, and extra work only proceeds with your approval.

5. Booking and payment

• We send your quote by email. A payment of 25% of the quoted price is required to confirm your booking.
• Your booking is confirmed once we have received this payment. Choosing a day on our website is a request, not a guarantee, until then.
• The remaining balance is due on the day of the service, upon completion of the job.
• Arrival times are estimates. Traffic and earlier jobs can affect them, and we will let you know if we are running late.

6. Your responsibilities

So that we can complete the clean to the standard you expect, please make sure that:

• the property is vacant before the service begins, with furniture and belongings removed;
• electricity and running hot water are available;
• suitable parking is arranged for our team, at your cost if parking fees apply;
• we can get into the property at the agreed time, with any keys or access codes we need;
• pets are kept away from the areas being cleaned.

If these conditions are not met, we may not be able to clean some areas, the result may be affected, and additional charges may apply for waiting time or a return visit. Areas we could not clean for these reasons are not covered by our guarantee.

7. Cancelling or rescheduling

• You can cancel or reschedule by contacting us at least 24 hours before the booked start time. We will move your deposit to the new date, or refund it if you cancel.
• If you cancel with less than 24 hours' notice, or our team cannot get into the property on the day, we may keep the deposit to cover the time reserved for your booking.
• If we need to cancel, we will offer you the next available time or a full refund of anything you have paid.

8. 100% bond back guarantee

We offer a 7-day bond back guarantee on end of lease cleans.

• If your property manager or landlord identifies any cleaning issues related to our completed work within 7 days of the clean, we will return and rectify those items at no additional cost.
• Please provide our contact details to your real estate agent when returning the keys, and send us their report or photos so we know exactly what to fix.
• The guarantee is a return visit to re-clean the items identified. It is not a payment of your bond.

The following are not covered by the guarantee:

• carpet stains;
• permanent marks;
• pre-existing damage;
• mould treatment;
• items outside the agreed scope of work;
• issues caused after we finished, for example by tradespeople, removalists or anyone else entering the property.

We will always do our best, but the removal of heavy stains, mould and pet hair cannot be guaranteed.

9. Our team

Fresh Sweep Expert is fully insured, our cleaners are police checked, and we use eco-friendly products.

If you believe we have caused damage, tell us as soon as possible and send photos so we can look into it and put it right. We are not responsible for pre-existing damage, for items that were already loose, worn or faulty, or for valuables left at the property.

10. Health and safety

We may refuse or stop work where conditions are unsafe for our team, for example where there are biohazards, sharps, pest infestations, aggressive animals or structural hazards. You will be charged only for the work completed.

11. Our liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. To the extent the law allows, our liability for any other loss is limited to supplying the service again or paying the cost of having it supplied again.

12. Complaints

If you are unhappy with our work, please contact us as soon as possible so we can fix it:

• Phone: 0450 493 323
• Email: [email protected]

If we cannot resolve the matter together, you can contact Consumer Affairs Victoria.

13. Changes to these terms

We may update these terms from time to time. The version published on our website when you confirmed your booking applies to that booking. These terms are governed by the laws of Victoria, Australia.